Apply for ServiceNow ITOM and CMDB Developer Job

4+ Years Relevant Experience

• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM and CMDB solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other ITOM tools and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Write programming specifications and work with developers.
• Strong communication skills, both written and verbal.
• Problem-solving and analytics skills.
• Business Acumen.
• ServiceNow certifications.
• As a ServiceNow ITOM and CMDB Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITOM and CMDB processes.
• Handles Break / Fix emergencies, Excellent client facing capability to work directly with clients.
• Works with business Subject-Matter experts to make sure that the system is meeting business needs in a standardized fashion.