Apply for ServiceNow ITOM and CMDB Developer Job

Full time
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Work from Home
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Position Filled
Department:
Developer
Listed on May 13, 2024

Job Description

4+ Years Relevant Experience

  • Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM and CMDB solutions.
  • Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
  • Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.
  • Integrate ServiceNow with other ITOM tools and external platforms using APIs and web services.
  • Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes.
  • Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
  • Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively identifying opportunities for process improvement and system optimization.
  • Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.
  • Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
  • Write programming specifications and work with developers.
  • Strong communication skills, both written and verbal.
  • Problem-solving and analytics skills.
  • Business Acumen.
  • ServiceNow certifications.
  • As a ServiceNow ITOM and CMDB Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITOM and CMDB processes.
  • Handles Break / Fix emergencies, Excellent client facing capability to work directly with clients.
  • Works with business Subject-Matter experts to make sure that the system is meeting business needs in a standardized fashion.

Required Skills

  • ServiceNow ITOM and CMDB modules and Solutions

Hiring Process

  • Screening (HR round)
  • Technical Round 1
  • Technical Round 2
  • Final HR round
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Position Filled
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