8 to 10 Years Relevant Experience
We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor and provide solutions to the development team, as well as perform hands-on development (including advanced scripting). This person preferably has some experience developing ServiceNow Customer Service Management (CSM) skills and has experience as a developer outside of ServiceNow.
Required Skills & Experience
- Minimum 5 years of hands-on ServiceNow development experience
- Advanced scripting skills in JavaScript and GlideScript
- Experience mentoring junior developers and conducting code reviews
- Strong problem-solving and solution design capabilities
- Proven ability to lead technical discussions and provide architectural guidance
- Familiarity with ServiceNow’s Integration Hub and Flow Designer
- Experience supporting Customer Service organizations
- Develops UI forms, fields, notifications, and workflows
- Maintains JavaScript server/client code
- Builds reports, gauges, and home pages
- Maintains service level agreement (SLA) data and monitors SLA workflows
- Creates new service catalog requests and items with variables
- Creates, monitors, modifies, and publishes workflows with approvals
- Searches, populates, and customizes the CSM knowledge base(s)
- Creates access control rules
- Knowledge of ServiceNow applications and interrelationships
- Experience with implementing ServiceNow processes and functions
- Experience with Service Management and related tools
- Familiarity with web applications, networks, protocols, and email (SMTP, POP3)
- Integration experience with CRM and ERP systems
- Web Services integration experience
- Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist in CSM
Additional Skills & Certifications
- Effective communication skills with both non-technical and technical audiences (verbal and written)
- Excellent interpersonal skills to work collaboratively with project team members
- Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)
- ITIL V3/V4 Foundation certification
- ServiceNow Certified Application Developer (CAD) certification
- ServiceNow Customer Service Management (CSM) certification
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