Assist stakeholders and teams to understand the capabilities of Communications Cloud (Vlocity) and guide team members on techno-functional implementation aspects.
Work with stakeholders to design solutions and define and refine requirements for the Salesforce architecture.
Understand business requirements and develop solutions using your experience of Salesforce and Omni Studio - specifically using components like OmniScripts, Data Raptors, Flex Cards, Integration Procedures and Vlocity Product Console.
Support existing and future sales, services, marketing, and ops pursuits by infusing a depth of knowledge around Comms Cloud specific business processes, data requirements, and technical complexities.
Establish and provide technical leadership and guidance to development teams to ensure high-quality code and adherence to best practices.
Create a culture of enablement, working with other leaders in practice to keep up to date with the latest trends and technologies in the Salesforce ecosystem.
Design and implement complex Salesforce solutions, including integrations with internal and external systems.
Extensive experience as a Salesforce Technical Architect covering Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Vlocity and Communications Cloud.
Strong knowledge of Salesforce/Velocity architecture, environment management, release management, source control, and deployment methodologies.
Experience with end-to-end implementations, integrations, and enhancement projects. Delivering overall solution architectures for CRM applications.
Understanding of Velocity specific custom objects and Communications Cloud specific platform processes.
Knowledge of OOTB functionality and the ability to guide developers between using configuration or coding.
Required Skills
OmniScripts
Data Raptors
Flex Cards
Integration Procedures and Velocity Product Console
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