Apply for MuleSoft Ops/Support Engineer Job

6–8 Years of Relevant Experience

Required Skills

• Hands-on experience in MuleSoft Runtime Manager, CloudHub, On-Prem Runtime, and API Gateway
• Familiarity with log analysis tools (Splunk, Kibana), monitoring tools, and Anypoint Monitoring
• Strong understanding of integration logs, thread dumps, memory leaks, and runtime issues
• Experience with Unix/Linux scripting, file transfers, and middleware connectivity
• Knowledge of MUnit, CI/CD pipelines, and supporting automated deployment pipelines

Key Responsibilities

• Provide L2/L3 operational support for MuleSoft applications and integrations in production and non-prod environments
• Monitor, troubleshoot, and resolve issues related to API failures, connectivity, performance, and deployment
• Analyze logs from Anypoint Monitoring, CloudHub, or On-Prem Runtimes to identify root causes
• Perform regular health checks, incident management, problem management, and service request handling
• Ensure platform stability, availability, and capacity monitoring
• Coordinate with developers, infra, and security teams during incidents and releases
• Support scheduled deployments, hotfixes, and environment refreshes
• Maintain documentation, runbooks, and knowledge base articles for repeat issues and procedures
• Ensure compliance with change management and incident tracking tools (ServiceNow, Jira, etc.)

Preferred Qualifications

• ITIL certification or familiarity with ITIL processes (incident, problem, change management)
• Exposure to MuleSoft Anypoint Platform administration and user/role management
• MuleSoft Certified Platform Architect/Developer (optional but good to have)