Extensive knowledge in troubleshooting and log analysis of Genesys SIP, URS,ORS,GVP and eServices components
Strong experience in Genesys routing development experience
Should know how to troubleshoot Genesys application logs
Strong knowledge of Contact CenterEnvironment, Genesys CTTI, SBC, Voicd, GVP, eServices, inbound and outbound voice flows, WFM and Gensys sip debugging
Knowledge of SIP Protocols and SIP Messages
Experience of implementing end to end voice and mutimedia setupStrong communication and collaboration skills to work effectively with cross-functional teams
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