Apply for Genesys Developer Job

5+ Years Relevant Experience

Key Competencies:

• Minimum 3 years of hands-on experience with Genesys contact center platforms.
• Proficiency in working with various contact center components including:
  • IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, Workforce Management (WFM)
  • Experience in Genesys Cloud CX migrations.
  • Integration using Genesys APIs with third-party systems and CRM platforms (e.g., Salesforce).
• Experience with IVR testing using Cyara or similar automation tools.
• Strong communication and interpersonal skills for effective team collaboration and client engagement.

Job Description:

As a Genesys Developer, you will be responsible for the design, development, and deployment of Genesys-based IVR and contact center solutions, with a focus on automation testing using tools like Cyara. You will work on enabling Genesys Cloud CX migrations and building seamless integrations with other systems.

Primary Responsibilities:

• Design, develop, and maintain call flows using Genesys tools across PureEngage, PureCloud, and Cloud CX platforms.
• Lead or support the migration of contact centers to Genesys Cloud CX, including configuration and deployment.
• Design and deliver IVR and chatbot solutions using Genesys Dialog Engine and third-party platforms such as Google Dialogflow and Amazon Lex.
• Implement and test Genesys APIs to integrate with CRMs (e.g., Salesforce) and other enterprise applications.
• Collaborate with teams working on WFM, Dialers, Call Recording, and other adjunct contact center technologies.
• Utilize Cyara or similar testing tools to validate and ensure performance of IVR systems.
• Interface with internal teams, OEMs, and vendors to align project goals and deliverables.
• Support and interact with other contact center platforms as needed (e.g., Avaya, Cisco).

Preferred Skills:

• Hands-on experience with Cyara or other IVR testing automation platforms.
• Familiarity with contact center migration strategies, especially to Genesys Cloud.
• Exposure to Agile methodologies and DevOps practices within enterprise environments.
• Understanding of telephony infrastructure, SIP protocols, and cloud communication frameworks.