Apply for Cisco DNAC Support Engineer Job

8 to 10 Years Relevant Experience

We are seeking a highly skilled Cisco DNA Center (DNAC) Support Engineer to serve as a Subject Matter Expert (SME) under a one-year contract. The ideal candidate will possess extensive experience in Cisco DNAC deployment, SDA fabric design, network automation, and advanced troubleshooting. This role will be critical in optimizing and supporting the Cisco DNAC environment while guiding operational teams and driving continuous improvement.

Key Responsibilities

Cisco DNAC Expertise

• Onboard, provision, and manage a variety of network devices including routers, switches, wireless controllers, and access points via Cisco DNAC.
• Utilize DNAC Assurance features to monitor network health, troubleshoot anomalies, and improve reliability.
• Design, implement, and operate Software-Defined Access (SDA) fabrics, including configuration of border nodes, control plane nodes, and edge nodes.
• Manage network segmentation using virtual networks (VNs) and integrate Cisco ISE for policy and identity-based access control.
• Leverage DNAC automation, including templates and workflows, to streamline network operations.

Implementation & Operations

• Lead the planning, deployment, and configuration of Cisco DNAC solutions and associated infrastructure.
• Develop and enforce standard operating procedures (SOPs) and best practices for Cisco DNAC management.
• Perform regular health checks, capacity planning, and proactive monitoring of the DNAC appliance and managed network components.

Troubleshooting & Resolution

• Act as the escalation point for complex network issues using DNAC's analytics and troubleshooting toolset.
• Conduct thorough root cause analyses (RCAs) for critical network incidents involving performance, connectivity, and security.
• Collaborate with Cisco TAC and third-party vendors for issue resolution and escalation management.

Mentorship & Knowledge Transfer

• Provide mentorship and technical guidance to junior engineers and operations staff.
• Develop and maintain comprehensive documentation, including runbooks, playbooks, and architectural guides related to DNAC operations.

Required Skills

• Proven proficiency in Cisco DNAC and Software-Defined Access (SDA) fabric design, deployment, and operations.
• Hands-on experience with Cisco ISE, network segmentation, and policy configuration.
• Strong troubleshooting and problem-solving skills in complex, enterprise-scale networks.
• Familiarity with network automation, configuration templates, and best practices for operational efficiency.

Desired Skills

• Cisco Certified Network Professional (CCNP) certification is preferred.
• Completion of Designing Cisco Enterprise Networks (ENSLD) concentration exam is a plus.
• Strong documentation and communication skills for effective cross-team collaboration.