Exp : 5 to 8 years
Must Have :
- Troubleshooting and managing four Apple products (inSync, Site Licnese, SecurePrint, and Software Singing)
- Administrating and creating of accounts into Druva cloud for apple employees. In addition, troubleshooting miscellaneous issues that persist.
- Offering support for application licensing including a select number of third-party applications apps and Apple proprietary applications.
- Assisting Apple employees on the installation process for SecurePrint and any configurations needs needed to enable the application over wifi or VPN
- Administrator for approvals for Apple application products that require Sparkle Keys, Authorized groups, and bundle identifications concerningApple.com
- The handle of Escalated tickets via Central Station and direct communication for Apple employee issues dealing with Collaboration Services.
- Assisting team projects for Apple employees